The Skeeter Daddle Diaries

I just got off the phone with my airline companies, you know, a couple of the ‘friendly skies’ folks. The flights I’d reserved needed to be canceled, long story I’ll spare you temporarily. I got the computer first which gave me plenty of options to choose from and only took 3 or 4 minutes to listen to first, then answer the multiple test. Five minutes later I was shuffled over to a human. Cindy, her name was, although, given her very indecipherable accent, it was hard to tell. If I thought getting her name right was difficult, understanding her questions was impossible.

I think she understood English. I’m pretty certain she couldn’t speak English. Most of our conversation was me asking if she could repeat what she just said. Finally, totally frustrated, I just guessed. Would I like to cantigate my frist? I said okay. What slingbash was my conflastation? I gave her a flight number. She seemed to accept it as an answer.

I’m assuming, if my airline hired her for customer service, their strategy was to frustrate me to the point of hanging up. Save them any additional bother. But … I wanted a refund, money, moolah, greenback of dollar, whatever Alaska Airline deposits with whatever butchered name they give it. Finally Cindy or Candy or Karla managed to garble the word ‘credit.’ No, I said, I wanted a refund. She repeated ‘credit.’ Gleddit. Or keepit, but I got the message. No refund. I tried 2 or 3 different tacks, but like I said, she understands just fine. It was me who didn’t….

I’m what you call an Infrequent Flyer. Who knows when I’d want to fly Alaska again? And I didn’t want to ask about the expiration date on my gleddit. I asked Cindy if the mizzus — who IS planning a trip — could use that gleddit. I think you know what her answer was even if none of us could understand it clearly. She burbled a few more unintelligible phrases, asked hell if I know what, then paused, obviously waiting for an answer or a dial tone. “Okay,” I said, “we’re done. You, me and that crappy outfit you work for.” Cindy said, “Hap a niece drive” … or something equally inscrutable.

I don’t know about the rest of you in the flying public, but I can’t wait until computers replace some of these jobs completely. I don’t think they’ll be any more empathetic, but at least I’ll be able to understand what they’re saying when they screw me.

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United Airlines, always on the lookout for a good publicity story to promote their quality service, had a passenger forcibly removed from his overbooked seat. Judging by the viral videos, he didn’t seem agreeable to have someone else take his place. Probably had somewhere to be, people to see, maybe a meeting to attend, something that made him reluctant to leave the plane and hope United would get him a seat later that day or next week.

United stated they’d asked nicely for volunteers but no one came forward. So … what else is an airline to do but grab someone by the feet and drag them to the front exit door in front of all those other overbooked passengers who, if they were the thinking types, might see themselves in a similar position. One fellow passenger gave full throated support: “Way to go!” Course, he was rooting for the air marshals, not the fellow who might have been him. Probably thought the guy being dragged away was a terrorist.

I fly United occasionally. And yeah, they overbook all the time. They ask if there’s anyone who would take a voucher and fly another time, free flight or a pretty good discount. Great for folks with no family, no job, no hurry to get anywhere in particular. But for those of us who need to be someplace, well, I wouldn’t want my name chosen at random by the desk jockeys for United. And it does make me wonder, how did they choose this man to drag off? Alphabetical name place? Last passenger to book, other than the ones overbooked? Profiling? Name pulled from a hat? Eenie Miney Mo?

Personally, dragging a passenger off a plane seems pretty consistent with airline policy these days. Crammed overhead cargo, narrower seats, no leg room, extra fees for … well, everything, more and more delays, lost luggage, smaller options. I haven’t flown a friendly sky in a long long time. Next time, though, I suppose we should count ourselves lucky that we aren’t dragged by the feet off the flight we booked and paid for. And to the guy who yelled Way to Go, let’s hope it’s you next time when they need a ‘volunteer’ to give up an overbooked seat.

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