The Skeeter Daddle Diaries

I just got off the phone with my airline companies, you know, a couple of the ‘friendly skies’ folks. The flights I’d reserved needed to be canceled, long story I’ll spare you temporarily. I got the computer first which gave me plenty of options to choose from and only took 3 or 4 minutes to listen to first, then answer the multiple test. Five minutes later I was shuffled over to a human. Cindy, her name was, although, given her very indecipherable accent, it was hard to tell. If I thought getting her name right was difficult, understanding her questions was impossible.

I think she understood English. I’m pretty certain she couldn’t speak English. Most of our conversation was me asking if she could repeat what she just said. Finally, totally frustrated, I just guessed. Would I like to cantigate my frist? I said okay. What slingbash was my conflastation? I gave her a flight number. She seemed to accept it as an answer.

I’m assuming, if my airline hired her for customer service, their strategy was to frustrate me to the point of hanging up. Save them any additional bother. But … I wanted a refund, money, moolah, greenback of dollar, whatever Alaska Airline deposits with whatever butchered name they give it. Finally Cindy or Candy or Karla managed to garble the word ‘credit.’ No, I said, I wanted a refund. She repeated ‘credit.’ Gleddit. Or keepit, but I got the message. No refund. I tried 2 or 3 different tacks, but like I said, she understands just fine. It was me who didn’t….

I’m what you call an Infrequent Flyer. Who knows when I’d want to fly Alaska again? And I didn’t want to ask about the expiration date on my gleddit. I asked Cindy if the mizzus — who IS planning a trip — could use that gleddit. I think you know what her answer was even if none of us could understand it clearly. She burbled a few more unintelligible phrases, asked hell if I know what, then paused, obviously waiting for an answer or a dial tone. “Okay,” I said, “we’re done. You, me and that crappy outfit you work for.” Cindy said, “Hap a niece drive” … or something equally inscrutable.

I don’t know about the rest of you in the flying public, but I can’t wait until computers replace some of these jobs completely. I don’t think they’ll be any more empathetic, but at least I’ll be able to understand what they’re saying when they screw me.

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This entry was posted on Thursday, September 12th, 2024 at 5:15 am and is filed under rantings and ravings. You can follow any responses to this entry through the RSS 2.0 feed. You can leave a response, or trackback from your own site.